Refund policy

We want you to be satisfied with your purchase. If something isn’t right, we’re here to help. This policy applies to all standard products shipped within the United States.

Items Not Eligible for Return or Refund

The following items are final sale and cannot be returned or refunded:

Custom items
Personalized items
Customer‑provided customization items
Items marked or sold as a misprint (3D printed item that has known cosmetic imperfections)

These products are made specifically for you and cannot be restocked or resold.

Return Window

Eligible items may be returned within 14 days of delivery.

To qualify, items must be:

Unused
In original packaging
In the same condition as received

Return Shipping

Customers are responsible for all return shipping costs.
We recommend using a trackable shipping service to ensure safe delivery.

Refunds

Once your return is received and inspected, we will notify you of approval or denial.

If approved:

Refunds are issued to your original payment method.
Original shipping charges are non‑refundable.
Please allow 3–7 business days for your bank or card issuer to process the refund.

Damaged or Defective Items

If your order arrives damaged or defective (excluding misprints caused by customer error), contact us within 7 days of delivery. We will repair, replace, or refund the item at no cost to you.